Refund Policy

RETURN POLICY

 

Company Policy & Returns

 

Rey’s Boutique will accept merchandise/s (exempt items stated below) if the following item/s meet our return guidelines. If any item/s do not meet the below guidelines, the returned merchandise item/s will not be accepted for a return and/or store credit. All exempt items are considered FINAL SALE and will not be accepted for any reasons. We do not process any returned item(s) for exchanges (store credit is issued if approved).

Management will inspect and approve all returned item/s when received. After approval, store credit (discount code) will be given. Shipping costs are non-refundable. We do not refund monies when item/s or order/s are canceled (store credit is given).

 

Return Guidelines

  • All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
    • Original hanging tag/s and/or sticker/s
    • Manufacture label/s & packaging/s
    • Price tag/s and its associated UPC bar code label ( if there is one)
    • Sellable condition
  • All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
  • All online item/s must be returned within the 7 day return window from the date received. No returns will be issued after the 7 day window.
  • “Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.

 

Exempt Items (FINAL SALE: No Return/s or Store Credit)

  • Discounted item/s using a promo code
  • Swimwear
  • White Clothing
  • Bodysuits
  • Any accessories (e.g. jewelry)
  • Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
  • Intimate goods or likeness
  • Sanitary or hygiene goods or likeness
  • Hazardous, combustible, flammable liquids or gases
  • Items marked “Final Sale”
  • Gift Cards
  • Downloadable or software products
  • Health or personal care products or likeness

 

Instructions for returns

  • Email Us: support@reysboutique.com with your order number, the item(s) you want to return and the reason why
  • The return process will start once you are approved by management 
  • A copy of the receipt, invoice, or packing slip must be included inside returning package.
  • All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
    • Customer is missing item/s or order/s
    • Customer received wrong item/s or variant (e.g. color, size, etc.)
    • Customer did not order the item/s or order/s
    • Customer received duplicate item/s or order/s
  • We will issue the refund after we receive and inspect the product 
  • All shipping fees are non-refundable
  • Please write your original order number on the outside of the package or return label. 

If you received the wrong item or wrong size, you have 5 days from the date you received the order to let us know. We will issue you the return slip (free of charge).